previous post, we created a chatbot using Power Virtual Agent that integrates
to the Dynamic 365 to handle a service ticket. However, customers’ needs are,
in general, more than a ticket. They might be looking for quick answers for many
common systems’ related questions, for example, how can I get my IP address in
Windows? In general, there are Frequently Asked Questions (FAQs) available to
address such questions. QnA maker allows you to bring-in and get trained on the
Question and Answers from online FAQ manuals or files. Then, QnA maker can respond to the similar
questions through API which can be integrated to the services like a chatbot.
Samia Sherwani is the Director, DevOps/Security at Wintellisys. Her areas of expertise include Enterprise Architecture and leadership, Data Science, Big Data Administration and Development, AWS/Azure/Blockchain Architecture & Development, and DevOps. MS Computer Science, MS Project Management, & MBA. Certified in AWS & Azure Architecture, AWS Machine Learning, Azure Security, Hadoop, Java, Data Science, and Blockchain.
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